Shipping costs are calculated during checkout and will depend on the total package weight, item volume, quantity, and your shipping location.
Everything on our site is handmade and made to order, in most cases they're one of a kind and unique! You will be the only person who owns a piece like this! Please allow up to three weeks to receive your goods. If you need them at a speedier rate, we will do our best to accommodate you-please email us and let us know. We ship goods on Wednesdays, provided it's not a holiday. We will notify you when orders go out with the accompanying USPS tracking number (where applicable) to the email address provided.We ship all domestic (USA) orders via USPS First Class with Tracking numbers, arrange with us for another shipping option if desired.
Please understand, any mistakes of the USPS are not our responsibility. We are not liable for lost or stolen packages or packages delayed by the postal service.
International customers are responsible for all duties and taxes. Please contact us to discuss any shipping concerns.
Australia,Canada,Denmark,Finland,Germany,Hong Kong,Iceland,Ireland,Israel,Italy,Japan,Korea,Netherlands,New Zealand,Norway,Poland,Puerto Rico, Singapore,Sweden,Taiwan,Thailand,United Kingdom,United States,Virgin Islands. Please note: The Postal service is constantly changing rates, please email us before purchasing to avail rates.
International orders are shipped via First-Class Package International Service. Please note- not all of our items are available to be shipped with this service. Please contact us with concerns.
International customers are responsible for all duties and taxes where applicable. Depending on your country of residence, duties can range from 10-40% of the cost of the item.
Be sure that you are willing to pay any duties and taxes levied against your items before you purchase.
Approximate Shipping Times:
Domestic shipping: USPS — approximately 2 -4 business days (3 days to Alaska and Hawaii)
International shipping: USPS Express International — generally between 6 and 10 business days.
Contact us for any rush orders- we can accommodate you!
We're happy to accept returned items for exchange/refund if they meet the standards detailed below. Please read them carefully and contact us if you have any questions.
If you happen to be unhappy with your purchase, we welcome exchanges of the goods you purchased with an accompanying receipt within 7 (seven) days of purchase for a refund or for Sword+Fern store credit. Please understand that the goods must be in the exact same condition as when you purchased them to be eligible for refund or exchange.
All returns should be addressed to:
4940 1/2 Granada Street
Los Angeles, CA 90042
Sword+Fern is not responsible for shipping damages that occur on return shipping. Purchasing insurance on return packages is recommended. If you do not pick up your package and it does not get returned to us, you will not be refunded the cost of the item until we receive the insurance payment. If you'd like to exchange an item, you must purchase the item you wish to exchange your purchase for. When we receive your return we will refund you for the cost of the returned item less shipping costs.
Returns may be made within 7 business days (M-F) of receipt of purchase for refund, exchange, or store credit unless they are final sale items.
Final sale items are not eligible for refund or exchange.
Sword+Fern reserves the right to deny exchanges or refunds if items do not meet the return policy requirements.
If you have any concerns regarding our shipping+returns policies, you can always contact us!